How to Lose a Customer

1. Have him wait in line for 15 minutes watching a painful language barrier between three clerks with assorted accents and three sets of German tourists (who all spoke English more clearly than any of the clerks, I might add).
2. Despite being at the head of the line and having a 10:00 a.m. reservation, have him wait another 15 minutes while the clerks answer the phone and allow your "club" members to jump the line.
3. Now half an hour after when the reservation was for, don't actually have the economy car he reserved and offer up a gas-pig land-boat for running errands around town.
4. Don't have an after-hours return on this side of town, utterly defeating the convenience of the location.
5. Have him sit in an uncomfortable chair because said land-boat is not ready.
6. Go on your break while he waits another 15 minutes before getting fed up, returns to the counter and hands back his papers saying, "Cancel this, please. My reservation was at ten, it is now quarter to eleven. Forget it."

National Car Rental. 1185 W. Georgia St.

I though they might be more convenient than renting from Avis at the Hotel Vancouver (where we usually rent) because they are right across the street. I could have walked the four blocks to Avis back and forth three times in the time I waited at National.

We walked to the grocery store on Robson Street. A larger shopping trip and the other errands will wait for another day.